Ordering & Return Queries
Articles
Where's my Refund?
February 19 2025 11:04amRefunds will be issued within 14 days of receipt of goods. Refunds of delivery costs will not be issued unless the products are defective or we've sent the ...Items not adding to my basket
February 19 2025 11:08amIf you are trying to order something and it won't add to your basket then please check that you have selected all of the product options as many of the item...No Order Confirmation
June 5 2024 7:28amAll of our order confirmations are sent out automatically as soon as you place your order. If you haven't received your order confirmation, firstly please c...Return Your Order
June 5 2024 7:31amIf you’re not satisfied with your goods and would like to return them, you can quickly raise a return here . Just select the order from your account and f...Where's My Order?
June 5 2024 8:18amPlease log into your account here to check the current status of your order. If all of the items on your order were available from stock and placed before 3PM M...Quotations, Bulk Orders & Trade Discounts
June 6 2024 6:29amIf you require a quotation for your project, price matching, have a bulk order requirement or are looking for a deal, please contact us with your requirements a...Payment Issues
June 6 2024 7:52amIf you're experiencing any payment issues please contact us on telephone on 01706 521188. You could also try the following: Select the bank transfer option ...Stock and Availability & Back Orders
June 5 2024 8:42amWe have live stock available for all items on our website. You may need to select all of the product options on some products for this to become visible. This w...Change, Cancel or Make an Addition to my Order
June 6 2024 7:54amIf your order hasn't yet shipped we can try make changes to it. The majority of orders are processed immediately and shipped on the same working day so we n...Invoices
February 19 2025 11:07amAll orders placed on our website will get a VAT invoice. This will automatically be sent by email 24 to 48 hours after the order is dispatched. If you've no...Can I Collect?
June 5 2024 8:47amIf you would prefer to collect your order, you can select 'Click & Collect' at the checkout. We hold the majority of our stocks at the following add...Shipping Costs and Export Enquiries (VAT)
July 15 2025 11:01amFree Delivery Applies to orders over £50 excluding VAT. If the order is below £50 a delivery charge of £5 +VAT will be added. See delivery zon...Terms & Conditions
June 6 2024 7:56amOur terms & conditions can be located here ....Delivery Information
June 11 2025 11:17amHere is a summary of our delivery information. Free Delivery Applies to orders over £50 excluding VAT. If the order is below £50 a delivery charge o...