# Downlights Direct > Downlights Direct knowledge base – help articles and documentation. ## Product Information - [Home Automation Advice](https://help.downlightsdirect.co.uk/en_gb/-BJPVZ5TV0.md): A home automation system is something that allows you to control your lights or other electrical equipment remotely Either by a remote control or smartphone Ap - [General Downlights Advice](https://help.downlightsdirect.co.uk/en_gb/general-downlights-advice-SyTff5aVR.md): Here are some of the most popular questions and answers about recessed downlights Do I Need Fire Rated Downlights When you cut a hole into your ceiling to i - [Energy Efficiency Ratings Explained](https://help.downlightsdirect.co.uk/en_gb/energy-efficiency-ratings-explained-BJcIV9TVA.md): The energy efficiency rating system was invented in 2012 While it was quite useful for consumers to quickly compare the energy efficiency rating of a similar p - [How to Order LED Tape](https://help.downlightsdirect.co.uk/en_gb/how-to-order-led-tape-B19HnqT4R.md): LED strip tape is one of the best inventions to come from the LED lighting revolution This flexible selfadhesive strip light contains a row of LED chips and - [How Many Downlights?](https://help.downlightsdirect.co.uk/en_gb/-HJdP1oa40.md): The light that is emitting from a downlight is like a 3D cone shape Its most brightest point is at the centre of the beam The light gets duller towards the ed - [Brochures Library](https://help.downlightsdirect.co.uk/en_gb/-SJcbloTV0.md): - [Insulation Coverable Downlights](https://help.downlightsdirect.co.uk/en_gb/insulation-coverable-downlights-SyGbsaV0.md): In order to make your home as energy efficient as possible your loft should be covered with thermal insulation Otherwise heat will constantly escape through y - [LED Driver Advice](https://help.downlightsdirect.co.uk/en_gb/led-driver-advice-ryltbo6EA.md): An LED driver converts the incoming mains AC Alternating Current voltage into an outgoing DC Direct Current low voltage They are also known as LED power su - [Dimmer Switch Advice](https://help.downlightsdirect.co.uk/en_gb/dimmer-switch-advice-HkvHMoa4R.md): LED lights need dimmer switches that are LED compatible otherwise theyll flicker Before the days of LED lighting a dimmer switch could be used with incandesc - [Beam Angles Explained](https://help.downlightsdirect.co.uk/en_gb/beam-angles-explained-B1Pca6LrC.md): p idisPastedWider beam beam angles of around 60 degrees spread the light out further and more evenly across a room This means you can space the downlights - [Which Downlights?](https://help.downlightsdirect.co.uk/en_gb/which-downlights-BJ3ziwtrlx.md): If you need help with choosing which downlights to order or want to find out more information about them take a look at our LED downlight guide here Our g - [A Quick Guide to Choosing the Right PIR Downlight](https://help.downlightsdirect.co.uk/en_gb/a-quick-guide-to-choosing-the-right-pir-downlight-HknTg6fill.md): PIR Passive Infrared downlights turn on when they detect movement and switch off after a set time helping you cut energy use and add handsfree convenience ## Ordering & Return Queries - [Where's my Refund?](https://help.downlightsdirect.co.uk/en_gb/where's-my-refund-Hy87LU4C.md): Refunds will be issued within 14 days of receipt of goods Refunds of delivery costs will not be issued unless the products are defective or weve sent the item - [Items not adding to my basket](https://help.downlightsdirect.co.uk/en_gb/items-not-adding-to-my-basket-B1JNW8UNC.md): If you are trying to order something and it wont add to your basket then please check that you have selected all of the product options as many of the items ha - [No Order Confirmation](https://help.downlightsdirect.co.uk/en_gb/-SJ4U79TVR.md): All of our order confirmations are sent out automatically as soon as you place your order If you havent received your order confirmation firstly please chec - [Return Your Order](https://help.downlightsdirect.co.uk/en_gb/return-your-order-Sys6X9pNA.md): Returns If youre not satisfied with your goods and would like to return them you can quickly raise a return here Just select the order from your account - [Where's My Order?](https://help.downlightsdirect.co.uk/en_gb/-SkQe1ja4R.md): Please log into your account here to check the current status of your order If all of the items on your order were available from stock and placed before 3P - [Quotations, Bulk Orders & Trade Discounts](https://help.downlightsdirect.co.uk/en_gb/-BkcgEsaV0.md): If you require a quotation for your project price matching have a bulk order requirement or are looking for a deal please contact us with your requirements a - [Payment Issues](https://help.downlightsdirect.co.uk/en_gb/-HybLEjaN0.md): If youre experiencing any payment issues please contact us on telephone on 01706 521188 You could also try the following Select the bank transfer option a - [Stock and Availability & Back Orders](https://help.downlightsdirect.co.uk/en_gb/-BJkkSjaE0.md): We have live stock available for all items on our website You may need to select all of the product options on some products for this to become visible This w - [Change, Cancel or Make an Addition to my Order](https://help.downlightsdirect.co.uk/en_gb/-r1ufSjpER.md): If your order hasnt yet shipped we can try make changes to it The majority of orders are processed immediately and shipped on the same working day so we need - [Invoices](https://help.downlightsdirect.co.uk/en_gb/invoices-By6QZILVC.md): All orders placed on our website will get a VAT invoice This will automatically be sent by email 24 to 48 hours after the order is dispatched If youve not r - [Can I Collect?](https://help.downlightsdirect.co.uk/en_gb/-BJO0SjTNA.md): If you would prefer to collect your order you can select Click Collect at the checkout We hold the majority of our stocks at the following address and hav - [Shipping Costs and Export Enquiries (VAT)](https://help.downlightsdirect.co.uk/en_gb/shipping-costs-and-export-enquiries-(vat)-r1Lr8spEA.md): Free Delivery Applies to orders over £50 excluding VAT If the order is below £50 a delivery charge of £5 VAT will be added See delivery zones below for Sco - [Terms & Conditions](https://help.downlightsdirect.co.uk/en_gb/-SkqRLsTER.md): Our terms conditions can be located here - [Delivery Information](https://help.downlightsdirect.co.uk/en_gb/delivery-information-HJZleohxxg.md): Delivery Information Free Delivery Applies to orders over £50 excluding VAT If the order is below £50 a delivery charge of £5 VAT will be ad ## Contact Us - [Contact Details & Opening Hours](https://help.downlightsdirect.co.uk/en_gb/contact-details-and-opening-hours-Hy3VAqTEC.md): Downlightsdirectcouk is based in Rochdale Lancs if youd like to come and visit our trade counter to discuss your enquiry in person here is our address - [Contact Us](https://help.downlightsdirect.co.uk/en_gb/contact-us-SJMBedtrC.md): To contact us please complete the support form below and well get back to you ASAP We aim to respond to enquires within a few hours Responses can take a whil - [LED Tape Contact](https://help.downlightsdirect.co.uk/en_gb/led-tape-concact-HJWc4k1IC.md): Please complete this form for LED T - [Unsubscribe](https://help.downlightsdirect.co.uk/en_gb/unsubscribe-SJ6FlT5UA.md): To unsubscribe