If you’re not satisfied with your goods and would like to return them, you can quickly raise a return here. Just select the order from your account and follow the instructions.

If the order is within 30 days, it gets automatically approved and you can send the goods back to us, or contact us to arrange a collection. If its beyond 30 days, for warranty replacements or you're having difficulties contact us at: sales@downlightsdirect.co.uk or Tel: 01706 521188.

All goods must be returned in 100% resalable condition and within 30 days. Resalable condition includes no markings on the wires or terminals and no damage to the packaging.

Cancellations

To cancel your order please contact us immediately as we process and ship most orders immediately, we're fast! Call us on: 01706 521188.

Refunds

Refunds will be issued within 14 days of receipt of goods. Refunds of delivery costs will not be issued unless the products are defective.

Shortages & Damaged Goods

Shortages and damaged goods must be notified within 48 hours preferably by email to sales@downlightsdirect.co.uk or Tel: 01706 521188.

Extended Warranty Claims

After the first 12 months, extended warranty returns are handled directly with some of the manufacturers. Each product contains a registration form that should be completed and returned to the manufacturer.

Some commercial products now come with a 2, 3  or 4 year on site warranty which you should register at your earliest opportunity.

Don't worry if you've misplaced your form, you can register your product using the links below:

• Ansell Lighting Contact
• Aurora Warranty Registration
• Collingwood Warranty Registration
• JCC Warranty Registration
• Kosnic Warranty Registration
• Ovia Lighting Contact

Further Information

If you're having any difficulties, just get in touch with us and we'll be happy to help you out. Send an email to sales@downlightsdirect.co.uk or Tel: 01706 521188.